Microsoft partners with arvato to deliver global business process outsourcing efficiencies
Microsoft has signed a
global business process outsourcing partnership with arvato AG, one of the
world’s largest internationally networked media and communication services
providers. The five-year agreement
- which sees Microsoft consolidating operational activities for several key
business lines previously handled by multiple suppliers with one vendor -
commences in January 2010. arvato will support this
business globally from their operations based in Dublin,
Singapore, Reno
(Nevada) Fargo
(North Dakota), Manila
and Buenos Aires.
In its new role as a key
global business process outsourcing partner, arvato will manage services for
Microsoft Dynamics (formerly known as Microsoft Business Solutions), Commercial
Operations, Services and OEM (Original Equipment Manufacturer) divisions.
The teams will be using
the latest BPM (Business Process Mapping), CRM and data management technology
to handle operations including software licensing and distribution, partner
reward schemes, day-to-day invoice processes for Microsoft distributors,
technology deployment, technical support and customer services.
arvato will also be
developing an enhanced managed services model to simplify, globalize and
standardize processes across the four business lines and significantly reduce
costs. Microsoft and arvato
have worked together as strategic partners since 1994, collaborating on a
number of major global projects.
Matthias Mierisch, Head
of arvato’s Global BPO Unit for Microsoft and CEO of arvato UK & Ireland,
said: “Over the last fifteen years, arvato has been successfully delivering
against Microsoft’s growth objectives.
“This agreement is
testament to the hard work and dedication of our employees over this time and
the quality of service we provide every day to some of the world’s most trusted
brands.
“We will now be focusing
on ensuring Microsoft realises the true benefits from this latest substantial
investment in arvato.”
“Moving from many to a
single vendor with such extensive international reach will not only be more
efficient, but also help ensure global consistency in the way we do business,”
said Matt Rossmeissl, Microsoft Vice President Commercial Operations. “We’re looking
forward to collaborating with arvato to create new opportunities, greater
convenience and enhanced value to our partners and customers around the world.”
Issued on behalf of arvato AG by
Citypress.
Please contact for further information:
Ruth Grundy: Phone 0161 235 0307, Mobile 07967 360309,
E-mail ruth@citypress.co.uk
Katherine Fletcher: Phone 0161 235 0305, Mobile 07540 151010,
E-mail
katherine.fletcher@citypress.co.uk
Martin Currie: Phone 0161 235 0301, Mobile 07976 291 532,
E-mail martin@citypress.co.uk
About arvato AG
With more than 270 subsidiaries
worldwide, arvato AG is one of the biggest internationally networked media and
communication services providers.
In fiscal 2008, the group of companies that is part of Bertelsmann AG generated
sales of €4.993 bn.
arvato’s worldwide subsidiaries employ more than 60,000 people. arvato AG comprises the divisions arvato print (intaglio and offset
printers), arvato services (data management, full-service CRM services,
logistics/supply chain management and financial services), arvato digital
services (e.g. replication, fulfillment, distribution/supply chain management,
financial services and electronic content distribution), arvato systems
(international provider of qualified and customized IT services) and
inmediaONE] (direct distribution of knowledge media).
About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide
leader in software, services and solutions that help people and businesses
realize their full potential.
