In order to adequately meet the high demands of our client’s customers the seamless linking of all customer care activities is a must. For this reason, we have developed a range of processes and tools that ensure the optimum handing of inquiries and a uniform view on our client’s customer.
The main components include:
- multilingual first- and second-level support for all kinds of financial questions
- processing of all inquiries and complaints on behalf of our clients, using pre-defined methods, i.e. by letter, telephone, fax or e-mail
- simple interaction and communication between the client’s customer, the call centre of our client and our service teams by telephone (warm and cold transfer), e-mail and fax
- employment of experienced staff who are specially trained in financial matters
- utilisation of state-of-the-art CRM technologies
Just recently we introduced our new Outbound Customer Contact Centre in Dublin to help our clients to establish and maintain strong, long-lasting relationships between them and their customers. Equipped with state-of-the art technology (e.g. latest power-dialler equipment enables high contact and call volumes) and highly qualified staff, we support our clients to generate leads, close sales, set appointments, perform market research, follow-up on marketing campaigns and more.
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