The mail order business is defined by three main characteristics: the anonymity of the consumer, the uniqueness of the transaction and the payment, and the physical delivery of merchandise. Add to that the consumer's preference for the more classic offline methods of payment and a high demand for customer service, and these characteristics necessitate a solution that focuses on risk coverage for the seller, while at the same time meeting the needs of his customers.

Our industry-specific concept meets these challenges as follows:

• implementation of detailed risk management components from the moment the end customer places an order
• broad offering of easy-to-implement online and offline payment methods (credit card, direct debit, open invoice, cash on delivery (COD) etc.)
• easy integration of offline payment methods in the overall online payment process
• fast and professional handling of exceptions, such as credit vouchers for returned merchandise
• efficient dunning and collection processes for lowering the financial risk due to unpaid invoices
• first-level-support for answering all queries arising in connection with payments