The two greatest challenges within the area of subscription business are the processing of periodically recurring payments and the assurance of customer satisfaction along the entire course of the business relationship.

Our solution in the subscription business is therefore tailored to heighten the customer experience and accordingly his retention. Following aspects are taken into consideration:

• one-off check of the customer credit rating and payment information at the start of the business relationship
• easy integration of local debt and mandate schemes
• mediation of usage line items consisting of fixed subscription fees as well as additional, flexible invoice items based on extra services the customer has used
• automated invoicing based on anniversary dates, thresholds and/ or any combination
• optimum linking of the two prevalent payment methods, credit cards and direct debiting, and the handling of direct debit mandates
• differentiated reminder procedures under consideration of past customer history
• resubmission of declined payments
• individual customer contacts with Customer Services